The Covid-19 pandemic posed a challenge to all businesses in terms of customer relationships and brand building. The "normal" of pre-pandemic has simply disappeared. According to KANTAR SEA e-Conomy Research 2021, the Philippines has gained 12 million new digital consumers since the pandemic began.

   Because the Internet has become an integral part of consumer commercial activity, having an online presence is critical in this context. It helps customers discover your brand and reputation before making a purchase, all of which will influence their purchasing decision.

At the end of the session, you will learn:

• How can chatbots improve customer service
• How can chatbots automate your processes
• How to create Facebook Messenger chatbot with BES